Refund rules

1. How to ask for a refund

Refunds are handled by IMU support. Write to support@imuedu.com with the number of your order and the reason for your request. We answer every request and tell you the decision.

2. Full refund

A full refund returns the whole amount of the order to the card you paid with. It withdraws your access to the intake bought with that order.

3. Partial refund

A partial refund is possible by agreement between you and IMU. It returns the agreed amount and does not change your access unless agreed otherwise.

4. Payment disputes

If you dispute a payment with your bank, access to the intake may be suspended until the dispute is resolved. Please contact us first: most questions are settled faster through support.

5. Timing

A refund reaches your card within the time your bank needs to process it, usually 5 to 10 business days after IMU confirms it.